Sign up and login issues
Last updated
Was this helpful?
Last updated
Was this helpful?
Was this helpful?
Our platform employs an automatic system designed to block accounts exhibiting suspicious behaviour. This measure is crucial for preventing spammers and scam accounts from compromising the integrity of our service.
We acknowledge that this system might occasionally block legitimate accounts in its effort to maintain security. If you believe your account has been unfairly blocked, please contact our support team.
Our support team is available to assess unblocking requests on a case-by-case basis.
This error message typically comes up when the email address invited to join a GitBook organization does not match the email address of the logged-in GitBook user attempting to accept the invitation.
Error: auth/invalid-email
Firebase: The email provided does not match the sign-in email address. (auth/invalid-email).Please contact the person who invited you and ask them which email address they used to invite you. If needed, they can invite a different email address instead.
This error typically occurs when a link, such as a sign-in or invitation link, has passed its validity period. For security reasons, these links have a limited lifespan.
Error: auth/expired-action-code
Firebase: The action code has expired. (auth/expired-action-code).If you created the link yourself (like a sign-in link), please initiate the process again to generate a new link. If you received the link from someone else, kindly request that they send you a fresh one.
This error usually occurs when the GitHub account that you use to set up the sync is already associated with a different GitBook user account.
Error: auth/email-already-in-use
Firebase: The email address is already in use by another account. (auth/email-already-in-use).Log out from your current GitBook user session (i.e. name@email.com)
Log out from any GitHub user sessions.
Go to the login page.
Select the "Sign in with GitHub" option.
Enter your GitHub credentials.
Once logged in, go to the account settings and either:
Unlink the account from the "Third-party Login > GitHub" section in the Personal setting
Delete the account altogether if you do not need it.
Log out from the session.
Log back in using your name@email.com GitBook account.
Try to set up Git Sync again.